Mobily transforms telecommunications with AI, supporting Saudi Arabia’s Vision 2030
Mobily is leveraging AI to revolutionise the telecommunications industry, particularly in the Middle East. By aligning with Saudi Arabia’s Vision 2030, Mobily is using AI to drive growth and innovation. The company’s AI-driven solutions improve network efficiency, enhance customer experience, and boost business agility, positioning Mobily as a leader in the region’s telecom sector.
Through predictive maintenance, Mobily ensures network reliability, while AI-powered customer service chatbots and analytics platforms optimise performance and provide personalised services to meet the growing demands of digital consumers. Mobily also places a strong emphasis on enhancing the customer experience through AI. The company uses AI to offer personalised support, analyse customer data to deliver tailored recommendations, anticipate needs, and provide proactive service. AI-powered tools like chatbots and virtual assistants streamline customer service, resulting in faster response times and improved satisfaction.
Additionally, Mobily ensures its use of AI adheres to strict ethical standards, prioritising data privacy, transparency, and fairness. With robust encryption, user consent practices, and bias mitigation strategies, Mobily safeguards customer information while building trust through ethical AI use.
Mobily also focuses on building and developing AI talent. The company collaborates with universities to create internship programs and invests in continuous learning initiatives for its employees, fostering a culture of innovation and ensuring that the organisation stays ahead in AI advancements. Furthermore, Mobily emphasises cross-departmental collaboration to integrate AI effectively across marketing, operations, and other business units.
US proposes mandatory reporting for advanced AI and cloud providers
The US Commerce Department has proposed new rules that would require developers of advanced AI and cloud computing providers to report their activities to the government. The proposal aims to ensure that cutting-edge AI technologies are safe and secure, particularly against cyberattacks.
It also mandates detailed reporting on cybersecurity measures and the results of ‘red-teaming’ efforts, where systems are tested for vulnerabilities, including potential misuse for cyberattacks or the development of dangerous weapons.
The move comes as AI, especially generative models, has sparked excitement and concern, with fears over job displacement, election interference, and catastrophic risks. Under the proposal, the collected data would help the US government enforce safety standards and protect against threats from foreign adversaries.
Why does this matter?
The following regulatory push follows President Biden’s 2023 executive order requiring AI developers to share safety test results with the government before releasing certain systems to the public. The new rules come amid stalled legislative action on AI and are part of broader efforts to limit the use of US technology by foreign powers, particularly China.
Huawei Cloud launches AI innovations in Saudi Arabia
Huawei Cloud introduced advanced AI technologies at the Saudi Arabia 2024 Summit, aiming to accelerate the country’s digital transformation and support Vision 2030. This new infrastructure promises ultra-low latency and robust AI model training and inference capabilities, enhancing various sectors nationwide. The company is also the first cloud provider in Saudi Arabia to fully comply with local data security policies, ensuring high levels of data protection and aligning with the country’s digital sovereignty strategy.
The impact of Huawei Cloud is significant, with a tenfold increase in public cloud revenue over the past year. It serves a diverse client base, including government bodies, telecom carriers, FinTech firms, and media organisations, highlighting its role in the digital economy. Sector-specific solutions include supporting smart city projects for the government, market expansion for local e-commerce businesses like Zode, and advanced digital banking services.
Technological innovations, such as the Pangu model and CodeArts, drive industry advancements and accelerate software development. Additionally, Huawei Cloud invests in the local ecosystem by training over 3,000 university students and partnering with over 100 local businesses, fostering a thriving digital landscape in Saudi Arabia