AI job displacement: Malaysia’s strategy unveiled
The rise of AI and digitalisation could displace up to 600,000 workers in Malaysia over the next five years, according to the Ministry of Human Resources. A report by Talentcorp, set for release in November, highlights how ten key industries will be most affected, including information technology, food manufacturing, and aerospace.
However, the government assures that many of these displaced workers will transition into new roles, as around 60 new types of jobs are expected to emerge. Workers in high-risk sectors will receive targeted support to upskill or reskill, making it easier for them to adapt to the changing job market. The report’s purpose is to prevent negative reactions and help industries prepare.
The report is part of a broader initiative to keep the workforce informed about the changing landscape. The government is launching a dedicated website to provide detailed information on the jobs most affected by AI, digitalisation, and green technology, as well as opportunities for training.
Steven Sim, the Human Resources Minister, has expressed optimism about the future, urging workers and industries to stay positive and proactive. The government’s ongoing studies will continue to assess other sectors in the coming years, ensuring workforce in Malaysia remains resilient in the face of technological change.
Global AI adoption boosted by Infosys and Microsoft
Infosys and Microsoft are expanding their collaboration to drive the global adoption of generative AI and Microsoft Azure. The partnership is set to enhance customer experiences and increase the value of their technology investments across various industries such as finance, healthcare, and telecommunications.
Infosys, an early adopter of GitHub Copilot, currently has over 18,000 developers who have generated more than seven million lines of code through the tool. The company has also launched a GitHub Centre of Excellence to support AI and Cloud solutions like Infosys Topaz, Cobalt, and Aster, aimed at transforming business operations globally.
Customers will have access to a variety of solutions through Azure Marketplace, allowing them to benefit from their Microsoft Azure Consumption Commitment (MACC). Microsoft’s Chief Partner Officer, Nicole Dezen, highlighted the potential of this collaboration to drive AI innovation and improve employee and customer experiences.
The growth of AI developer productivity could potentially add over $1.5 trillion to the global GDP by 2030, with GitHub Copilot playing a key role in boosting efficiency. More than one million developers and 20,000 organisations have adopted GitHub Copilot to date.
Amazon’s new AI and delivery systems aim to boost efficiency
Amazon is introducing new technologies designed to speed up deliveries and online shopping decisions. Announced on Wednesday, the company’s Vision Assisted Package Retrieval system will be installed in 1,000 electric delivery trucks starting next year. This system uses cameras and LED projectors to guide delivery workers to the correct packages, cutting down the time needed for each delivery.
Amazon also enhances its shopping experience with AI software to help customers make faster and more informed purchasing decisions. The software provides detailed information and product recommendations, from electronics to pet supplies, reducing the need for extensive research. These tools aim to improve customer satisfaction by making the buying process more efficient.
In addition, Amazon plans to open smaller warehouses attached to Whole Foods locations to offer a broader range of products not carried in-store. The first hybrid stores will open in Pennsylvania next year, allowing customers to order items like soft drinks alongside their grocery purchases for a seamless checkout experience.
Wimbledon to replace line judges with AI in 2025
The All England Club has announced that Wimbledon will replace line judges with AI technology from 2025. This decision marks the end of a 147-year tradition, as the courtside presence of immaculately dressed line judges has long been a staple of the event. AI technology, already in use at the US Open since 2020, is set to fully automate line calls, leaving the future of more than 300 line judges uncertain.
Many officials have expressed disappointment, with chair umpire Richard Ings calling it a ‘sad but inevitable day’. While the shift to AI offers undeniable precision, there are concerns about the loss of the human element in the sport. Ings highlighted that certain decisions, like not-ups or crowd disruptions, will still require human oversight, even though automated systems will handle line calls.
The move to Electronic Line Calling (ELC) has raised worries about the future of officiating, particularly for smaller tournaments. The cost of implementing AI technology, estimated at £100,000 per court, could deter officials from smaller events that lack the budget. Organisers of Wimbledon acknowledge the importance of tradition but emphasise the advantages of the change.
Despite the transition, some aspects will remain unchanged. Chair umpires will continue to lead matches, but the courts will look and feel different without the line judges who once shared the stage. Wimbledon’s decision follows a similar switch at Queen’s Club and adds to growing concerns about officiating’s future direction.
AI takes on customer service roles in Japan as labour shortages grow
Companies in Japan are increasingly turning to AI to manage customer service roles, addressing the country’s ongoing labour shortage. These AI systems are now being used for more complex tasks, assisting workers across various industries.
Ridgelinez Ltd, a Fujitsu subsidiary, and Autobacs Seven Co have launched trials for ‘Rachel,’ an AI assistant that recommends products based on customer needs, specific car models, and available stock. The system, developed by Tokyo-based Couger Inc, is designed to ease the burden on car sales staff, allowing them to focus on more specialised tasks while the AI handles routine queries.
In other sectors, Oki Electric Industry and Kyushu Railway have introduced a trilingual AI assistant capable of speaking Japanese, English, and Chinese. This system provides passengers with station maps and assists with transfer information. Meanwhile, Tokyo startup Sapeet Co has developed an AI system that simulates customer interactions for training staff at jewellery stores, helping to improve customer service skills.
These AI solutions are playing a key role in addressing the labour shortage, allowing human employees to focus on more advanced tasks while AI systems manage routine customer service functions.
Google AI to enhance Vodafone’s Giga TV
Vodafone has announced a significant development in its Giga TV service, as part of a renewed billion-dollar partnership with Google Cloud. Over the next ten years, Google’s artificial intelligence capabilities will be integrated into the platform to enhance personalisation and content discovery for its users.
The companies plan to leverage Google Cloud’s AI to improve Vodafone’s Android-based TV system in Germany. New features will help users find content more easily and deliver a more tailored viewing experience. Additionally, Google Ad Manager will be integrated into Giga TV, enhancing the advertising landscape within the platform.
Further collaboration will see YouTube become more deeply embedded in Vodafone’s TV devices, providing a richer video experience. These improvements are set to bring significant advancements in how viewers engage with television content, both in entertainment and beyond.
Margherita Della Valle, Vodafone Group CEO, expressed excitement about the partnership, emphasising how these AI-driven innovations will transform communication and learning. She highlighted the unprecedented scale on which the new content and services will be delivered to millions of users.
New Captions feature generates videos for websites
Captions, an AI-powered video editing app, has introduced a new tool that manages content publishing schedules for websites and generates videos on relevant topics. This tool analyses a site to collect content, keywords, service offerings, and key selling points, creating a customised content plan. Currently, the emphasis is on producing videos for social media platforms such as Instagram Reels and TikTok, with plans to explore additional formats in the future.
The tool is designed to support small businesses like cafes and dental clinics by showcasing their offerings and seasonal trends. In June, Captions launched a feature that enables users to automatically create and edit videos using 12 AI characters. This new tool utilises a business’s existing content and relevant trends to generate video prompts, allowing sellers to create a digital twin and incorporate their brand identity, including custom colours, logos, and fonts.
Captions CEO Gaurav Misra highlighted that the tool assists businesses lacking resources to create high-quality content, enabling them to build an online presence without requiring advanced video production skills. He envisions a future where businesses can incorporate more of their web pages into the AI content planning process. Recently, Captions secured $60 million in Series C funding, which will be used to enhance its AI capabilities. The company offers paid plans, including Max at $25 per month and Scale at $70 per month.
AI software enhances social workers’ engagement
A recent pilot program using AI software has significantly reduced the time social workers spend on administrative tasks by more than 60%, according to Swindon Borough Council. The AI tool, Magic Notes, developed by UK-based Beam, was tested by 19 social workers and received ‘overwhelmingly positive’ feedback. By automating the recording of conversations and generating assessments, the software allowed social workers to focus more on meaningful interactions with the people they support.
The trial, held from April to June, revealed a significant reduction in assessment times, decreasing from an average of 90 minutes to just 35 minutes. Additionally, the time needed to write reports was slashed from four hours to 90 minutes. Social workers facing challenges such as visual impairments or dyslexia reported that the tool fostered a more inclusive work environment, enhancing their confidence in their roles.
Councillor Ray Ballman, the cabinet member for adult social care, described Magic Notes as a ‘game changer.’ He mentioned that the council is now looking into additional ways to integrate the technology to enhance care quality and provide better staff support.