Bank of Montreal (BMO) has appointed Kristin Milchanowski as its chief AI and data officer, effective October 15. Formerly with EY, Milchanowski will lead the bank’s AI initiatives, focusing on data, robotics, and analytics. This new role builds on BMO’s ongoing investments in AI, aiming to enhance data management and governance while fostering a culture of innovation.
The financial sector views AI as a major opportunity, with potential uses like streamlining compliance tasks and enhancing customer service. However, integrating AI brings challenges, especially for firms managing sensitive data. Analysts suggest that AI-driven solutions could simplify processes and improve data-driven decision-making across the industry, offering significant benefits to financial services.
As AI adoption expands, US regulators seek public feedback to ensure these technologies foster fair and equitable access to financial services. Earlier this year, Morgan Stanley emphasised AI’s transformative potential, noting it could save financial advisers up to 15 hours of work per week, highlighting the significant impact AI could have on the industry.